Privacy Policy

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Privacy Policy

We may collect information from users when they visit our website, web app, or mobile apps (referring to Fastro Delivery products available for download in App Stores) or any interactions in any form or by any means with us. Some examples are:

  • Personal information (such as your name, phone number, email address, log-in information, etc.)
  • Your location (to detect pick-up locations and abnormal route variations)
  • Your feedback, ratings, and compliments;
  • Your transaction information (such as payment method and distance traveled);
  • Information about how you interacted with our Apps, Website, or Services (such as features used and content viewed, and social login).

How do we use your information?

Any of the information we collect from you may be used in one of the following ways, but not limited to:

  • Provide the best services to customers, as well as customer support;
  • Help maintain the safety, security, and integrity of our services and users;
  • Enable communications between users;
  • Conduct research and development;
  • In connection with legal proceedings.

We may use the data we collect to market our services to our users from time to time. This includes sending users’ communications about Fastro Delivery services, features, and events. We may communicate such marketing to you by push notification and email.

We may also send communications to our users about products and services offered by Fastro Delivery partners. We may use the data we collect to personalize the marketing communications (including advertisements) that we send, including user location, past use of Fastro Delivery’s services, and user preferences and settings.

We may also use Personal Data to analyze our customers' preferences and market trends and derive insights to create tailored services. We may also combine information that we have collected about you with information that we have collected about our other customers to derive these insights and establish market trends. We may use the data we collect to generate and provide users with receipts; inform them of changes to our terms, services, or policies; or send other communications that aren't to market the services or products of Fastro Delivery or its partners.

You have the right to ask us not to process your Data for direct marketing purposes. You can exercise your right to prevent such processing by indicating that you do not consent to direct marketing at the point at which we collect your Personal Data. You can also exercise the right at any time after we have collected and used your data for direct marketing purposes by following the opt-out instructions contained in the relevant communications.

Protection of Information

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.


Google Analytics is used to analyze how users use various Fastro Delivery websites. To consolidate feedback and share with other Google services, Google will use collected data to track and analyze users of the FastroDelivery app. Google may use this collected data to customize and personalize its internet advertising. Cookies, such as Google Analytics cookies, and other similar technologies, are used in Fastro Delivery services. The purpose of using these cookies is for us to understand and store preferred user settings and usage models, advertising tracking, and obtaining and editing website usage and traffic data.


We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website, web app, or mobile apps. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Terms and conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website, web app, or mobile apps

Changes in the Privacy Policy

We keep amending the Privacy Policy from time to time, and the updated versions will be posted on our website. Please check back frequently for any updates or changes to this Privacy Policy. Continuation of the use of any Fastro Delivery service without notifying us on any issues will mean that you agree with our latest Privacy Policy.